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Understanding the Four Pillars of Product Operations
I break product ops down into four key areas: using data; understanding users; team ownership; and cross-departmental communication. These areas are a variation on Melissa Perri’s framework from her book, Product Operations (read my review here). I differ from them because I don’t believe “Process and Practices” are a pillar of product ops. Instead, I see process and practice as the method by which you improve the pillars of product ops.