The online whiteboard of Kristofer Palmvik
It is our responsibility as builders to first seek to understand the problem, before diving into solutions. We concern ourselves with design, technical, and business domains; taking an active part in each to shape the product and empower others to do the same.
The team reworked turn-by-turn street directions to include navigational landmarks to help orient people, signal turns, confirm direction, and error correct. The team worked through several iterations before finally landing on a solution that emphasized landmarks, but also subtly included road names
I’m suggesting once we find our role as drivers of business value, only then will we be positioned to advance those goals. The next thing we need to do is refocus 90% of our effort on micro and macro-research.
When you design a product with the traditional economics worldview, you aim to understand and cater to a user's fixed preferences. But in the behavioral economics realm, the belief is that preferences are created at the time of decision-making—thus products have an influence on shaping them.
The path to booking the right flight remains frustrating and confusing. Is there really only one solution? Explore the thought experiment which turned the seemingly untouchable pattern on its head and offered new food for thought.
With this release, developers can observe a 40% reduction in query latencies from Vercel Serverless Functions and Edge Functions, bringing same-region queries down to single-digit milliseconds and leading to a faster user experience.
60 UX case studies, highlighting why some designs work, and others fail horribly. Contextualised with practical UX psychology and cheatsheets.
The way we build modern software products is in teams. While I’m sure there are people that have all the requisite skills such as product vision, management, user experience, analytics, and software development to build something all by themselves, it’s almost guaranteed that a better product could be built by leveraging people with stronger skills in those areas.
Too often the way we design reviews and ratings UX confuses and frustrates users, rather than helps them. Let’s fix that.
Many product teams do research, but don’t take the critical steps of synthesizing and disseminating learnings. They either fail to convert information into knowledge, or that knowledge stays trapped within the pod and doesn’t help educate the broader product / engineering / design org.
Best practices, Common conventions, Proven principles, and Reliable standards. I’ve spoken on this topic in the past, referring to it as "the holy grail of UX," the "UXers super power," and the first resource out of any UXers toolbox.
Why using the 8 point grid is the best go-to grid there is, and why it can be applied to almost any digital design project you got going on, but especially product design.
We have a couple of experts with us on this weeks Productbeats Show: Michelle and Carl from Hemnet! It was amazing you have you both on the show. Be sure to watch the recording and presentation linked at the top of this post.
If you start with a hypothesis before your research, you’re getting the Scientific Method out of order. And you might create flaws or biases because you have already selected a point of view, solution, or possible answer to the question before you’ve observed and researched.
Editors need to help craft the way their content gets presented to their readers. They themselves don’t have to be designers, coders or even, strictly speaking, ticket-moving product managers. They do need to have a seat at the same table as those other people, and explain the way their content will be most valuable, come to consensus, and then work with those other colleagues to help spec out, design, build and release the code that can bring that value to the reader.
First time I heard about "H5" was mentioned by clients at a project kick-off meeting. They said they will need us to design a H5 page for their website. Hold on, what is "H5" page?
We’ve learned that NPS doesn’t tell us anything about the customer’s experience or their loyalty. In fact, we can’t trust NPS to tell us anything useful.
Minimize the amount of pain in your product. Assume that people want to fail repeatedly. Bake in ways to fail fast, but make it painless. Make it part of your core user experience.
Let’s look at how some clever design solutions tackle mobile navigation, confirmation dialogs, animations, and gamifying the waiting experience
There are several ways in which property portals can go about personalizing the experience on their sites and apps for each and every user and there are plenty of tech companies out there working on the problem of property portal personalization in one form or another.
Creating a successful product is all about building trust. Luckily, there are so many ways to improve a product’s trustworthiness through UX.
first, most of your time will need to be spent working on the solution; and second, don’t associate the problem with product management, and the solution with engineering – understanding the problem and developing the solution requires the intense collaboration of product, design and engineering
Labeling people as users strips them of complexity. It reduces humans to a single behavior, effectively supporting a view of people as more like robots whose sole function is to use a product or feature. This is a poor ethos for building ethical technology.
Zoom is a significant challenger in the video conferencing space, but is their UX any better than Skype or Cisco?
Companies are starting to realise how much damage has been done to labor markets, privacy, and mental health – and look at how to do things differently going forward.
Filters can turn an overwhelming and unmanageable product list into one that’s much more focused on products relevant to the user
I put together a UX workshop and did an open invite to the client support team. This accomplished 2 things: we were able to unearth usability problems we didn’t even know were problems and we built a bridge between departments, facilitating collaboration between support and product.
John has 8 UXs in their bag and gives 3 to Joe. How many UXs does John have left?
I 12 månader har jag nu varit UX designer/researcher i en mobb på 6 personer som jobbar med digitala tjänster för framförallt SVT Sport.
What I think the Chinese apps do well from a UX perspective
Perhaps the best testament to our belief in iterative design is that literally no detail of the initial UI design for Windows 95 survived unchanged in the final product.
Your website should be filled with purposeful content that meets users’ core needs and fulfills your company’s objectives.
There’s no one number that represents a company’s customer experience. Not even NPS. Yet, that won’t stop us from trying.
In general, drug dealer references making sense in your product is a sign of a problem
Error messages are a great opportunity to improve user experience, share your brand voice and personality. Pay attention to all aspects of a good error message
Hulu did away with the grid setup on its home screen. Instead, it serves up viewers a personalized assortment of shows–a product of user-set preferences and a machine-learning algorithm.
Not every piece of data on the page is critical to the user experience. The front-end of your site (i.e. front-end applications, templates, and user interface) needs to be designed to tolerate service outages.
All pages are available as HTML (works with no JavaScript) but users can get an enhanced navigation (when JavaScript is on). Phenomic provides a dynamic UX similar to apps. Try to navigate this website to see it by yourself.
people outside of your design team are making significant design choices that affect your customers in important ways. They are designing your product. They are designers.
The Payment Request API is a system that is meant to eliminate checkout forms. It vastly improves user workflow during the purchase process, providing a more consistent user experience and enabling web merchants to easily leverage disparate payment methods.
Usability was no longer enough. We had to step forward into the new world of user experience and emotional & persuasive design.
To avoid UX burnout, it’s important to remember to take time away from the computer and the sketch books. Read a book. Go for a swim. Take a weekend off. Your creative brain will thank you.
Animation is no longer just for delight; it is one of the most important tools for successful interaction.
If a user experience needs an explanation, something is fundamentally broken. Consider redesigning the experience until people no longer need it explained to them.
Here’s our take on looking at the past, understanding the present, and anticipating what the future holds for UX.
The form I had to fill out to inform my ethnicity was definitely not fair. It just didn’t give me any option I was fully comfortable with, yet it still forced me to pick one of the options to be able to proceed.
You should use functional animation to smoothly transport users between navigational contexts, explain changes in the arrangement of elements on a screen, and reinforce element hierarchy.
Formal testing makes people think they can throw anything at the wall and take the best of the bunch. It diminishes the trust designers receive from executives and co-workers. It reduces the role of designer from original thinker to statistician.
App reviews are rarely analysed in a structured way. Consequently, they don’t have a place in the UX product design cycle, and they aren’t considered a part of user research.
The first-time user of Google Docs will spend 20 minutes or so creating content and then look for a "Save" button. Not seeing one, they experience a moment of fear for the safety of their work. Their expectation of how document-creation interfaces work most certainly is not met. But then they see "All changes saved" and discover that the onerous task of saving their work has been taken from them. This is better, a pleasant surprise indeed. They might even tell themselves the joke again a few times, adding to their file and watching the reassuring message validate their new perspective on the interface.
The Spotify app as a whole is designed well visually but in terms of user experience it feels quite frustrating to use.
I can see a lot of potential with Xd, however I also see that Adobe has a mountain to climb to even catch up to other apps already in the marketplace.
Margaret Gould Stewart, Facebook’s director of product design, outlines three rules for design at such a massive scale—one so big that the tiniest of tweaks can cause global outrage, but also so large that the subtlest of improvements can positively impact the lives of many.
This course is focused squarely on user experience, and seeks to show developers how thinking offline-first is the best way to ensure that applications perform their best in all scenarios, not just ideal ones.
What if the bot is annoying or tedious to talk to? In conversational UIs, personality is the new UX.
De allra flesta toaletter har i dag två val: hel och halv spolning. Att en har valet att anpassa vattenmängden efter aktivitet är ju i grunden en bra grej – om det inte hade varit så att denna till synes enkla uppgift i vissa fall är som att ställas inför två hemliga lådor.
Sometimes what makes a great experience is what the user doesn’t have to do.
Dribbble community grew into desiring complete aesthetic Porn, with "function" going out the window and only caring about "form".
I was listening closely and took from them what I thought were their best ideas about design. Below are the secrets I learned from them.
This UI has a special role: it is a social mediator. It’s standing in for the user and speaking for them; the UI becomes part of their digital body language.
User experience is no longer just the remit of designers. Everything from server infrastructure, to API design, to button interactions, to the colours in the branding can effect the experience of the things we design and build.
Here’s our take on looking at the past, understanding the present, and anticipating what the future holds for UX in 2016.
Let’s take a closer look at a few airline websites from around the world. Along the way, we’ll discover the critical steps of booking air travel and how they’re presented by different companies.
Get ready for our first ever Pop-Up Job Fair! This is an event for startups hiring tech talent for iOS / Android, Backend, C/C++, Database, Data, DevOps, Full Stack, Go, Hardware, HTML/CSS, Java, JS Frontend, JS Node, Mobile, .NET, PHP, Python, QA/Testing, Ruby, Scala, Security, UX Design...and more.
For years WordPress users have enjoyed a constant stream of new features in the core product as well as plugins. This all adds up a technical design and implementation that is not architectonically as sound as it could be.
Your collection of UX skills learned from Mario becomes the design patterns, flows, information structures, and user observation skills to burn any monster UX challenge between you and your user’s successful experience. Time to be the hero and save the day!
Here’s a checklist of 14 guidelines to follow for mobile input field UX
In this post, I outline the techniques and resources I used to become a good JavaScript developer, based on my experience in the last 5 years. Most of the web developers nowadays face the same problem: They have to excel at multiple different fields, from databases to backend architecture to frontend user interfaces to polishing these UIs with good knowledge of CSS.
You see, I recently designed a timeline to present users with a view of their tax history. Naturally and probably subconsciously, as a user of Facebook and Twitter, the first thing that came to mind was a timeline. Since this is the first tax season our users will be interacting with their tax data in this format I cannot speak to whether it is a successful way to do it or not. Instead, here’s what I learned along the way.
Developers should engage with the user to learn about their experience, whether good or bad. If things are peachy, then asking them to leave a review seems reasonable. If not, find out why so that you can make things better for them.
Angular is a client side framework aimed at creating rich web applications. It adds logic declaration to the normally static HTML in order to provide a dynamic user experience.
Facebook doesn’t need your design help. But there are many other companies that do.
Most of the stuff I just talked about has one common thread and it’s that your customers, your users, those people on the other side of the screen – they’re humans too. They love it when people make them feel special. They want to feel like they’re a part of something bigger than themselves.
With Q&A, however, Microsoft "started with just a pure design view," Netz said. That meant the design team sat in a room for weeks and thought about how to make the user experience as simple and addictive as possible.
The hidden wisdom here is quite obvious. Most of the users are not a bit interested about being able to configure everything. They just want to have a beautiful product that works like a charm. If something nice-to-have is missing, they’ll let you know, but if the core set of the service is working splendidly and the UX is top notch, much is forgiven. And what’s best, your code and the product itself stays a lot simpler and hence a lot easier to take further.
Anyone that has ever used a business application has likely found themselves wondering why they have to be so hard to operate. With all of the advances in technology, you’d think business apps could be designed for a better user experience. Recently, Software Advice tackled this issue in an article that outlines how business apps might borrow from consumer web interfaces to improve the user experience. The article presents ten consumer web UIs that they think would improve business applications and asks for you to give your two cents by taking a poll.
hhhungryblog: UI/UX, what a sexy and exotic word. It has made people feel ecstasy , like GODIVA chocolates. This is the history of our adventure in the messing yet gorgeous UI/UX world. We hope this post may help people who do their own projects and avoid them from a lot of mistakes we’ve done. Ver. 1
Which companies really got the importance of UX right from the start such that it was a key component of their success?
Aren’t you hiring smart people who use your product? Don’t you trust your employees? Doesn’t everyone at your company want to make your product better? Doesn’t that make everyone product designers all of the time?
A FEW MONTHS AGO, I wrote an article expressing my displeasure with American Airlines‘ hideous online presence. I also spent some time mocking up a redesigned version of their website. To my surprise, a user experience designer at AA.com emailed me an amazing response describing some of the design problems faced in large corporations. You should read my original article here and the response from Mr. X here.
The RULE.fm product itself looks like what would happen if Apple got serious about productivity software, with much emphasis on design aesthetics. Right now its basic function is a ramped up contact list manager with real time updates from your contacts pushed to you, a Yammer-like discussion area, a place for tasks, and a communal file sharing functionality. Nielsen describes it as "a place to know and understand everything that’s going on with in your organization" and hopes the company will eventually expand into wikis, customer retention management and accounting tools.
‘Simplicity’ is often the protagonist in product design lore. Perhaps too often. Simplicity is deceptive. Simplicity isn’t always the good guy, and many of its best showings aren’t simple at all.
UX Myths collects the most frequent user experience design misconceptions and explains why they don’t hold true. And you don’t have to take our word for it, we’ll show you a lot of research and articles from design and usability gurus.
Designers do not create experiences, they create artifacts to experience. This makes all the difference. Since experience is subjective it cannot be designed in quite the same way that a physical product can. However, that doesn’t mean we can’t design the framework within which people experience our product/service. If our framework is solid, then great experiences will be a common occurrence.
My approach to this project was to produce something different (Not a classic web 2.0 gradient website). I really enjoyed working with this project and I learned a lot about user interface and user experience. The end result wasn’t exactly what Twingly expected but they thought it was fun and something that might work as Twingly Labs.
At Frank Digital Service Design we rely on deep business experience, renowned User Experience capabilities and world-class technology innovation to help businesses move forward. Ready to see the difference? Welcome to a concept presentation for the bank of tomorrow; a bank for the digital natives.